FREQUENTLY ASKED QUESTIONS
Straight from the source. We source our ingredients directly from traditional markets and farmers in Ethiopia. This ensures you get the most authentic flavor possible while we support the communities that have grown these spices for generations.
Yes. We do not mess around with fillers. There are zero preservatives, zero artificial colors, and zero artificial flavors in our pouches. What you see on the label is exactly what is inside.
Our pouches are heavy-duty and resealable to lock out moisture and air. If you keep them stored in a cool, dark pantry, our spices and flours will hold their peak flavor for 12 to 18 months. You can find the exact manufacturing and expiration dates printed right on the front of your pouch.
They bring authentic Ethiopian heat. Our Berbere is a rich, complex medium-hot blend that builds as you eat. Our Mitmita is significantly hotter and packs a serious punch. If you are new to Ethiopian spices, start with a little and taste as you go.
We process and pack all orders within 24 hours. Depending on your location, standard shipping takes about 3 to 5 business days. We will send you a tracking number the second your package leaves our hands.
Because we sell consumable food products, we cannot accept returns on opened pouches. However, if your order arrives damaged or if there is a mistake on our end, contact us immediately with a photo and we will make it right.